Shipping policy

When is it getting here?

Personalized orders can take up to 10 days to be processed. You will receive notice when items have been shipped.

Tracking

Once your order is fulfilled, you will receive tracking information for up-to-date information.

What if the package was lost or stolen? You will need to follow up with the delivery service to help locate and/or file a claim for replacement. We do not cover the cost of lost or stolen orders. OH!!! Don’t forget to check with your neighbor(s); it might be at the wrong location.

Return to Sender

We want you to get your purchase timely so the fun can begin. Ensure that the address provided on your order is correct, so it doesn’t come back to us. Suppose it does come back due to incorrect information. In that case, we’ll notify you via email and ask for an updated shipping address. Sadly, you will need to pay for the additional shipping cost for us to ship to an updated address.