Refund policy
Store Policies are no fun, and no one wants to read them. Still, they are needed so we can keep offering everyone the opportunity to purchase beautiful, personal and fun items. Check out the details below anyway since they will matter. If, for any reason, the below does not answer your question, email us at askus@cecesgifts.com.
Personalized Items
We will email you a proof of your personalized design within 48 hours of your purchase. Once you have approved your design, we will get work diligently to complete your order. Please check your spam folder if you have not received your proof within 48 hours.
If you still have not received your proof, please email us at askus@cecesgifts.com. All personalized items are made to order and are not returnable. Please take the time to review your personalization details and approve the design proof that will be emailed to you within 48 hours after your order is received.
All personalized items are made to order and are not returnable. Please take the time to review your personalization details and approve the design proof that will be emailed to you within 48 hours after your order is received.
Personalization Check Points:
- Monogram Style
- Thread Color
- Name/Initials (are they in the correct order)
- Monogram Placement
Non-Personalized Items
You can cancel your order until your order has been shipped.
Item(s) can be returned up to 14 days after receiving your order. Item(s) need to be shipped in the same condition as received along with the original packing slip or gift receipt.
Once your items have been received, we will validate the item(s) were in the same condition when they left the store. Within 3-5 days of receiving your return, you will receive a refund for the payment used. Your refund will be calculated as the final purchase amount less the original shipping cost and a 10% restocking fee. If your item(s) are not in new condition, our refund/exchange will be denied, and we will ship your item(s) back to you at your cost.
Damage
We know it’s no fun when your order is received damaged and would like to help if possible. Note damage claims must be emailed at askus@cecesgifts.com within 7 business days of delivery, or item(s) cannot be returned.
What do we need if your item(s) is damaged? Send us photos of the damaged item(s), the box your order received, and the shipping label. In your email, please include your order number. We will respond via email within 24 hours with next steps.
Sale Items
All sale items are final; they are all yours at that discounted price. Or, maybe make someone else’s day and share it.
Holidays
Holidays are exciting and overwhelming. We don’t want to be part of the overwhelming so remember to allow more extended processing and shipping times during the holidays. We’ll include any processing delays on our site for ordering information. If only we could be as magical as Santa and drop your order at the address and not wait for shipping delays; However, this one is out of our control.