Return Policy & FAQ's
Store Policies are no fun, and no one wants to read them. Still, they are needed so we can keep offering everyone the opportunity to purchase beautiful, personal and fun items. Check out the details below anyway since they will matter. If, for any reason, the below does not answer your question, email us at email@example.com.
At CeCe’s Home & Gifts, every personalized product is custom-made to order; therefore, please allow up to 2 weeks for all custom orders. All monogrammed and personalized items are made to order and therefore are FINAL SALE and not returnable.
We will email you a proof of your personalized design within 48 hours of your purchase. If you do not receive a proof within 48 hours, email us at firstname.lastname@example.org. Please take the time to proofread all spelling and typing, ensuring all initials are in the correct format, as all personalized items are FINAL SALE. We will not process your order until we have received your approval on the design.
If you choose to return a non-personalized item, please note that CeCe’s Home & Gifts is not responsible for paying for or making return shipping arrangements. Returning an item is at your own risk. You must ensure that the item is adequately packaged and returned in the same condition you received the item.
CeCe’s Home & Gifts is not liable for damage caused by inadequate packaging by you or if the carrier damaged the item en route to us. You will be responsible for working with your carrier. Items damaged when we receive the return will not be eligible for a refund.
Refunds will be credited upon our receipt of the merchandise only if the merchandise is in new condition and the return process is within 15 days of purchase. Within 3-5 days of receiving your return, you will receive a refund for the payment. Your refund will be calculated as the final purchase amount less the original shipping cost and a 10% restocking fee.
When is it getting here?
Personalized orders can take up to 10 days to be processed. You will receive notice when items have been shipped.
Once your order is fulfilled, you will receive tracking information for up-to-date information.
What if the package was lost or stolen? You will need to follow up with the delivery service to help locate and/or file a claim for replacement. We do not cover the cost of lost or stolen orders. OH!!! Don’t forget to check with your neighbor(s); it might be at the wrong location.
Return to Sender
We want you to get your purchase timely so the fun can begin. Ensure that the address provided on your order is correct, so it doesn’t come back to us. Suppose it does come back due to incorrect information. In that case, we’ll notify you via email and ask for an updated shipping address. Sadly, you will need to pay for the additional shipping cost for us to ship to an updated address.
We know it’s no fun when your order is received damaged and would like to help if possible. Note damage claims must be emailed at email@example.com within 7 business days of delivery, or item(s) cannot be returned.
What do we need if your item(s) is damaged? Send us photos of the damaged item(s), the box your order received, and the shipping label. In your email, please include your order number. We will respond via email within 24 hours with next steps.
All sale items are final; they are all yours at that discounted price. Or, maybe make someone else’s day and share it.
Holidays are exciting and overwhelming. We don’t want to be part of the overwhelming so remember to allow more extended processing and shipping times during the holidays. We’ll include any processing delays on our site for ordering information. If only we could be as magical as Santa and drop your order at the address and not wait for shipping delays; However, this one is out of our control.